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Catering and Convention Service Survival Guide in Hotels and Casinos by Patti J. Shock, Lisa Lynn Backus

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CHAPTER 1

Introduction to the Catering and Convention Service Field: Your Job Is So Glamorous You Party Every Day

Your job is so glamorous, you plan parties all day!” Catering and convention service managers (CCSMs) and event planners of all types hear this frequently from others who are in awe of what we do.

The truth behind this infamous curtain of sensationalized perception is that the majority of the time of a CCSM’s work is in a standard office environment, or out on the convention floor and juggling a variety of duties.

CCSMs spend good deal of time gathering planner and group information via e-mails, conference calls, and in-person preplanning meetings. They ask a variety of questions to learn about the various groups, their profiles, ...

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