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Catering and Convention Service Survival Guide in Hotels and Casinos by Patti J. Shock, Lisa Lynn Backus

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CHAPTER 10

Association and Corporate Events: The Business Side of Tourism

The Nuances of Working with Corporate Meeting Planners

Working with corporate planners in catering and conventions services can be an exercise in patience and humility. It also comes with many rewards and accolades!

Corporate planners, especially professional third-party1 meeting planners working for the corporate planner, can be among the most organized and detailed. They can also be the most demanding and high maintenance.

This might be because they work with many “C” level executives. This creates a trickle-down response system.

If the meeting planner makes the “C” level team happy and you make the meeting planner happy, this results in great level of overall group satisfaction. ...

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