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Catering and Convention Service Survival Guide in Hotels and Casinos by Patti J. Shock, Lisa Lynn Backus

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CHAPTER 5

Communication: Listening and Delivering

Departments and Key Staff

CCSMs rely on several operational departments for successful meetings, events, conventions, and tradeshows. In catering conventions services a CCSM interacts with all departments with a hotel. Among these supporting departments are the following and their responsibilities and how this is vital to catering convention services support.

Sales managers and support departments:

  • Catering sales: Typically, the first contact a bride and groom or nonprofit planner have—to build rapport and gain confidence their event will be a priority.

  • Meeting or convention sales: They have the relationships and knowledge to convince planners your company is the right choice to earn their business ...

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