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Catering and Convention Service Survival Guide in Hotels and Casinos by Patti J. Shock, Lisa Lynn Backus

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Index

Accepted Practices Exchange (APEX), 42

Accounting services, 50

breakeven analysis, 196–198

business letter writing, 198–199

control procedures, 195

credit management, 196

forms and documents, 194

positions within hotel/facilities, 192

primary responsibility, 192

processes, 194

standard operating procedures, 195–196

wrapping up events, 199–201

Action stations, 107–108

Ambiance, 115–116

APEX. See Accepted Practices Exchange

Aroma, 61

Association planner, 6

Awards and recognitions, 17

Banquet check changes, 101

Banquet check procedures, 100–101

Banquet event order meeting

guarantee and set numbers, 99

key operations staff, 55

meal types, 100

objective of, 53–54

postconvention meetings, 57–58

preconvention meetings, 55–57

recording, 101

resume ...

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