We’d like to thank Pete Gaughan, Editorial Manager; Jeff Kellum, Acquisition Editor; Dassi Zeidel and Nicholas Moran, Production Editors; Kathy Grider-Carlyle, Copy Editor; Jack Lewis, Indexer; and James Haner, our Technical Proofreader. Without all of their contributions and assistance, this book would never have made it to the presses. In particular, we would like to thank our Development Editor, Mary Ellen Schutz. Her attention to detail, requests for clarity, and questions about what we really meant to say kept us on target to produce the complete study guide you are reading right now. We would also like to thank Dr. John Estrella, our Technical Editor. John held us to the highest standards for representing business analysts ...

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