Good luck to all the planners, crammers, and refreshers getting ready to sit the CBAP® or the CCBA™ business analysis certification exam!

—Susan Weese and Terri Wagner

Dedicated to my family, friends, and colleagues who put up with me spending so much time on this book.


Lovingly dedicated to my niece Jenna for her passion for life, generous spirit, and keen analytic skills.


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