Real-world case study – cardholder portal project

You are the business analyst responsible for the elicitation activities on a cardholder portal project. You have prepared some initial scope-based project materials to take with you when having one-on-one requirements elicitation interviews. Your first interview was today with the head of the department, Mr. Martin. This is how it went…

You: “Good day Mr. Martin. Thank you for meeting with me today, I know you have a very busy schedule.”
Mr. Martin: “That's no problem, I am actually very excited to get this project off the ground!”
You: “That's wonderful. Now we spoke a few weeks ago about the general scope of this project so I will not cover that again! Let's jump right into your key requirements. ...

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