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CCNA Collaboration CIVND 210-065 Official Cert Guide by Jason Ball, Brian Morgan

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Isolating and Identifying Issues on Cisco TelePresence TC Software-Based Endpoints

Troubleshooting issues on Cisco TelePresence TC software-based endpoints can be a particularly cumbersome task because the call control mechanism used could be the Video Communication Server (VCS), which supports H.323 and SIP, or it could be the Cisco Unified CM with SIP. The tools used for troubleshooting may depend on the issue type being experienced or the type of issue needing fixed. There are different tools available for troubleshooting registration issues, call setup issues, or media issues. The web interface, onscreen display, and the CLI provide call statistics that include packet loss, jitter, and delay statistics for incoming and outgoing audio and ...

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