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CCNA Collaboration CIVND 210-065 Official Cert Guide by Jason Ball, Brian Morgan

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Isolating and Identifying Issues on Cisco TelePresence CTS Software-Based Endpoints

Troubleshooting issues on Cisco CTS software-based endpoints is very similar to troubleshooting collaboration endpoints in a Cisco Unified CM environment because the registration and call processes are the same. Knowing the registration process is important to understanding the process of troubleshooting registration issues because those processes are two in the same. The CTS software-based endpoint must first obtain power from the power cube and load its locally stored image file. Then the endpoint sends out a Cisco Discovery Protocol (CDP) request for VLAN and QoS information from the switch. Once that information is obtained, the endpoint must reach out to ...

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