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CCNA Collaboration CIVND 210-065 Official Cert Guide by Jason Ball, Brian Morgan

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Cisco TelePresence MCU Troubleshooting

Several tools are available on the Cisco TelePresence MCU that you can use to troubleshoot issues. As mentioned previously, statistics and diagnostics information is available on each participant connected to a conference. There are also event logs, H.323/SIP syslogs, audit logs, and call detail record (CDR) logs. Administrators can also download diagnostic information and conference information. A health page can be used to view the health of hardware components, and there is a tool that can be used to test connectivity between the Cisco TelePresence MCU and other devices.

To view the statistics and diagnostics information of an endpoint’s connection with the MCU, go into the management tool of a conference ...

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