Chapter 15. Troubleshooting Cisco Unified Communications Manager Express (CUCME)

A network engineer’s greatest asset is being able to avoid problems with advance planning and testing. The second greatest asset is to solve problems quickly and accurately after they happen. This chapter explores the Cisco-recommended troubleshooting process and gives you the chance to spot problems.

Lab 15-1: Troubleshooting Process

Equipment Required

No equipment is required for this lab.

Learning Objectives

Upon completion of this lab, you will be able to

• Use Cisco troubleshooting methodology

• Verify the phone boot process

Task 1: Complete the Troubleshooting Methodology Diagram

Using the diagram in Figure 15-1, number each of the troubleshooting methodology ...

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