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CCNA Voice Quick Reference by Michael Valentine

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Understanding Unified Communications Applications

In this section, we examine the variety of applications available for integration in a Unified Communications environment, including Messaging, Auto Attendant, Interactive Voice Response (IVR), Contact Center, Mobility, and Presence.

Messaging

A variety of messaging options are available to suit the needs of businesses small and large. The following table provides a summary of the options.

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The following sections describe the messaging products listed in the table in more detail.

Cisco Unity Express

Unity Express is an ISR-based application that runs either on an AIM module or an NM module. AIM ...

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