I would like to thank Brett Bartow for giving me another wonderful opportunity to work on this book and to work with a handful of exceptional people.
I’d also like to thank my technical editors, Robert Marg and Bobby Corcoran, for the extremely difficult task that they underwent and for the continued support. Thanks for responding to all my extra emails! You truly have made this a better book.
I would like to give special recognition to Christopher Cleveland, Dayna Isley, Andrew Cupp, Mandie Frank, and all the good people at Cisco Press, for keeping this publication on track.
In addition, I would like to thank Ascolta Training for giving me the opportunity to explore areas of technology that I really love. And I want to recognize ...