CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, 2nd Edition

Chapter 30

Troubleshooting Endpoints

This chapter covers the following topics:

• Accessing Logs on Cisco Unified IP Phones: This topic will provide a brief description of how to access logs on Cisco Unified IP phones.

• Accessing Logs on CE Software-Based Endpoints: This topic will provide a detailed explanation about the different types of logs available on CE software-based endpoints and how to access these logs.

• Call Signaling and Quality: This topic will explain how to use some of the tools on Cisco CE software-based endpoints to capture signaling and media information from the endpoint. This topic will also identify common issues related to registration, call setup, and media for Cisco Unified IP phones and Cisco Telepresence endpoints.