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CCNP Practical Studies: Troubleshooting by Donna L. Harrington

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Network Management

The goals of this section are to introduce you to the International Organization for Standardization (ISO) functional areas of network management and to briefly explore such tools as CiscoWorks and WANDL (Netsys Baseliner).

ISO Functional Areas of Network Management

The ISO has five key functional areas of network management, as follows:

  • Fault management is very applicable to troubleshooting. A fault is defined as any abnormal event. The fault may be indicated by component failures that generate lots of errors. Report faults as they occur. Where did it occur? Can you isolate the problem and minimize the impact on others? Is the fault an abnormal event; is there an excessive number of errors? Should you repair or replace? Must ...

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