A Structured Approach
No single collection of troubleshooting procedures is capable of addressing all conceivable network issues because there are too many variables (for example, user actions). However, having a structured troubleshooting approach helps ensure that the organization’s troubleshooting efforts are following a similar flow each time an issue arises no matter who is assigned the task. This will allow one troubleshooter to more efficiently take over for or assist another troubleshooter if required.
This section examines each step in a structured approach in more detail as shown in Figure 1-4.
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