Trouble Ticket 4-2
Problem: A user on PC2 indicates that she is not able to access a document on Server.
As before, the first process is to verify the issue. A simple ping from PC2 will help us with this, as shown in Example 4-34.
Example 4-34 Issuing a Ping from PC2
PC2>ping 10.1.100.100Pinging 10.1.100.100 with 32 bytes of data:Request timed out.Request timed out.Request timed out.Request timed out.Ping statistics for 10.1.100.100: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
The output of Example 4-34 indicates that the ping failed. What did we learn from this ping? We learned that we have no connectivity from Layer 1 to Layer 3 of the OSI model. Therefore, we can focus our troubleshooting efforts ...
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