Trouble Ticket 5-3
Problem: It is Tuesday morning, and a user has indicated that he cannot connect to the network. He also indicates that he had no issues on Monday when he left work at 5:45 p.m.
You attempt to ping from the user’s PC to its default gateway, but it fails. You attempt to ping from the user’s PC to the Internet, but it fails. Your next task is to make sure that the PC is receiving an IP address from the Dynamic Host Configuration Protocol (DHCP) server in the network. Issuing the command ipconfig /all on the PC as depicted in Example 5-24 indicates that an Automatic Private IP Addressing (APIPA) address (169.254.x.x/16) is being used by the PC. Therefore, they are not able to contact a DHCP server. Also note the MAC address of ...
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