Chapter 1. Introduction

The CERT Resilience Management Model (CERT-RMM) is the result of many years of research and development committed to helping organizations meet the challenge of managing operational risk and resilience in a complex world. It embodies the process management premise that “the quality of a system or product is highly influenced by the quality of the process used to develop and maintain it” by defining quality as the extent to which an organization controls its ability to operate in a mission-driven, complex risk environment [CMMI Product Team 2006].

CERT-RMM brings several innovative and advantageous concepts to the management of operational resilience:

• First, it seeks to holistically improve risk and resilience management ...

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