Incident Management and Control

Operations

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Purpose

The purpose of Incident Management and Control is to establish processes to identify and analyze events, detect incidents, and determine an appropriate organizational response.

Introductory Notes

Throughout an organization’s operational environment, disruptions occur on a regular basis. They may occur as the result of intentional actions against the organization, such as a denial-of-service attack or the proliferation of a computer virus, or because of actions over which the organization has no control, such as a flood or earthquake. Disruptive events can be innocuous and go unnoticed by the ...

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