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Challenging Coaching: Going beyond traditional coaching to face the FACTS

Book Description

This book breaks the mould of traditional coaching approaches to challenge coaches and their clients to achieve courageous goals that sustainably transform bottom line performance.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Foreword
  6. Warning: This is a provocative message!
  7. 1 Time to face the FACTS of coaching
    1. Creating the coaching mold
    2. Breaking the mold
    3. Facing the FACTS
    4. Who is this book for?
    5. In a nutshell
  8. 2 From support to challenge
    1. The risks of traditional coaching
    2. The support/challenge matrix
    3. The zone of uncomfortable debate
    4. Working in all four quadrants
  9. 3 The core principles of FACTS
    1. The evolution of coaching
    2. Person-centered therapy
    3. The core principles of traditional coaching
    4. A nondirective approach
    5. Holding to the individual’s agenda
    6. Building rapport
    7. The core principles of FACTS coaching
    8. Passionate curiosity
    9. Trust in the future potential of all
    10. Letting go of status, expertise, and outcomes
    11. Build the contract, honor the contract
    12. Speak your truth, face the facts
    13. Self-evident truths
  10. 4 FACTS—Feedback
    1. Traditional feedback versus FACTS feedback
    2. Levels of feedback: Individual, team, and organizational
    3. Feedback and the support/challenge matrix
    4. Giving challenging feedback: Individual level
    5. Giving challenging feedback: Team and organizational level
    6. FACTS example dialogue
  11. 5 FACTS—Accountability
    1. The rising tide of accountability
    2. Levels of accountability in coaching
    3. Coaching the CEO: An accountability dilemma
    4. Revisiting the support/challenge matrix
    5. A health warning: Situational coaching
    6. FACTS example dialogue
  12. 6 FACTS—Courageous goals
    1. Traditional goal setting
    2. Courageous goal setting
    3. Lessons from Olympic sport
    4. Dream, share, start
    5. Revisiting the support/challenge matrix
    6. Parallels with the hero’s journey
    7. FACTS example dialogue
  13. 7 FACTS—Tension
    1. Optimal levels of tension: The Yerkes–Dodson law
    2. Calibrating the coachee’s tension
    3. Calibrating the coach’s tension
    4. The dynamic management of tension
    5. Links to Bateson’s logical levels
    6. True transformation
    7. FACTS example dialogue
  14. 8 FACTS—Systems thinking
    1. Systems thinking concept I: Suboptimization
    2. Systems thinking concept II: Emergence
    3. Systems thinking concept III: Fractals
    4. Systems thinking concept IV: Leverage points
    5. The role of intuition
    6. Sensitive listening
    7. Systems-centered questions
    8. Giving the system a voice
    9. Links to other FACTS principles and skills
    10. FACTS example dialogue
  15. 9 Applying the FACTS
    1. The player-coach challenge
    2. FACTS in management practice
    3. Delegation
    4. Managing performance
    5. Personal objective setting
    6. Managing upward
    7. Client negotiation
    8. The cultural perspective
    9. Applying the FACTS approach
  16. 10 The deeper FACTS
    1. The freedom/responsibility matrix
    2. The rising tide of freedom
    3. The shift from dependence to independence
    4. The limits of blind freedom
    5. The shift from independence to interdependence
    6. The link to FACTS coaching
    7. Principles
    8. Approach
  17. Conclusion
  18. Bibliography
  19. Index
  20. About the authors