9Policies, Processes, Procedures, and Performance

It is interesting to think about families who attend parties, especially during the holiday season. Certain families seem to have the process down to a science. Parents walk in with their children in tow, chat with other parents while their kids spend time with other children their age, and after three hours, the family departs for home with the parents saying that the kids need to get to bed or they will turn into little monsters. And rather than lingering at the party with dozens of goodbyes, countless hugs, and a seemingly endless barrage of last-minute discussions, the family quietly (and respectfully) slips out the door and heads for home. Any type of drama with the children is avoided, ...

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