O'Reilly logo

Change Basics by Jeffrey Russell, Linda Russell

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

5

Understanding and Managing the Emotional Response to Change

What's Inside This Chapter

images   In this chapter you'll learn about:

  • The emotional journey people follow during the four-phase change process
  • Actions that leaders and managers should take to help guide people along the emotional journey
  • The main challenges of each phase.

Charting the Human Response to Change

In chapter 4, you learned about the four-phase process that leaders should use when introducing a change. From creating a felt need for change to stabilizing the change and preparing for the next change, the four-phase model describes the steps required to initiate and sustain ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required