CHAPTER 8

The Change Mindset

Embedding adaptability into the natural processes of the organization will be largely dependent on also embedding a change mindset into the organization’s core values and DNA. In this section, we further explore the change mindset through the elements of systems thinking, resilience, grit as well as a revisit of change resistance.

McKinsey & Company (Keller and Schaninger) (2019) made the point that “the need to shift mind-sets is the biggest block to successful transformations. The key lies in making the shift both individual and institutional—at the same time.”

In human systems, they help to achieve the same effect as the transformation of a caterpillar into a butterfly or a tadpole into a frog: when employees ...

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