Chapter 1

Introduction to Change Management

This chapter examines the concept of change management and its impact on the organization’s business performance and sustainability. It includes a brief discussion on how the two key thoughts of change management theories, namely technical focus and social focus, have been developed. Change management is a challenging and unavoidable process. It is a continuous process that requires planning, coordinating, organizing, and controlling skills. It is very important for managers at different levels in an organization to understand the four W’s and ­one-­H of a change ­process including (1) why change is important, (2) when change is needed, (3) what needs to be changed, (4) who will be involved, and (5) ...

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