Change Management Training

Table of contents

1. Cover
2. Title Page
3. Copyright
4. Dedication
5. The ATD Workshop Series
6. Contents
7. FOREWORD
8. INTRODUCTION: HOW TO USE THIS BOOK
   1. Why Is Change Management Training Important?
   2. What Do I Need to Know About Training?
   3. How Much Time Will Preparation Take?
   4. What Are the Important Features of the Book?
   5. How Are the Agendas Laid Out?
   6. How Do I Use This Book?
   7. Key Points
   8. What to Do Next
   9. References
9. SECTION I: THE WORKSHOPS
   1. 1 TWO-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
      1. Two-Day Workshop Objectives
      2. Two-Day Workshop Overview
         1. Day One Overview
         2. Day Two Overview
      3. Two-Day Workshop Agenda: Day One
      4. What to Do Between Workshop Days
      5. Two-Day Workshop Agenda: Day Two
      6. What to Do Next
   2. 2 ONE-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
      1. One-Day Workshop Objectives
      2. One-Day Workshop Overview
      3. One-Day Workshop Agenda
      4. What to Do Next
      5. References
   3. 3 HALF-DAY CHANGE MANAGEMENT TRAINING WORKSHOP
      1. Half-Day Workshop Objectives
      2. Half-Day Workshop Overview
      3. Half-Day Workshop Agenda
      4. What to Do Next
      5. References
   4. 4 CUSTOMIZING THE CHANGE MANAGEMENT TRAINING WORKSHOPS
      1. Customizing the Content and Activities
      2. Customizing the Workshop Format
         1. Change Management Skills Series
         2. Small Bites—Lunch-and-Learn Seminars
         3. Theme-Based Workshops
      3. Customizing Delivery With Technology
      4. The Bare Minimum
      5. What to Do Next
10. SECTION II: ESSENTIALS OF EFFECTIVE CHANGE MANAGEMENT TRAINING
    1. 5 IDENTIFYING NEEDS FOR CHANGE MANAGEMENT TRAINING
       1. Why Needs Analysis?
          1. Strategic Needs Analysis
          2. Structured Interviews
          3. Focus Groups
          4. Surveys
       2. Individual Learning Needs Analysis
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
    2. 6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
       1. Basic Adult Learning Theory
       2. More Theoretical Ideas Important to Learning
          1. Multiple Intelligences
          2. Whole Brain Learning
       3. Theory Into Practice
          1. Establishing a Framework
          2. Identifying Behaviors
          3. Practicing
          4. Providing Feedback
          5. Making It Relevant
       4. The Bare Minimum
       5. Key Points
       6. What to Do Next
       7. Additional Resources
    3. 7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
       1. Why Consider Learning Technologies?
       2. Opportunities to Use Learning Technologies
          1. When Designing Training
          2. Before Training
          3. During Training
          4. After Training
          5. While Building a Learning Community
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
    4. 8 DELIVERING YOUR CHANGE MANAGEMENT WORKSHOP: BE A GREAT FACILITATOR
       1. The Learning Environment
       2. Program Preparation Checklist
       3. Participant Materials
          1. Handouts
          2. Presentation Slides
          3. Workbooks and Journals
          4. Videos
          5. Toys, Noisemakers, and Other Props
       4. Facilitator Equipment and Materials
       5. A Strong Start: Introduction, Icebreakers, and Openers
       6. Feedback
          1. Role Plays
          2. Participant Presentations
          3. Ball Toss
          4. Journaling
       7. Responding to Questions
       8. Training Room and Participant Management
       9. A Word About Dealing With Difficult Participants
       10. An Unforgettable End
       11. The Bare Minimum
       12. Key Points
       13. What to Do Next
       14. Additional Resources
    5. 9 EVALUATING WORKSHOP RESULTS
       1. Levels of Measurement
          1. Level 1: Measuring Participant Reactions
          2. Level 2: Measuring the Extent to Which Participants Have Learned
          3. Level 3: Measuring the Results of Training Back on the Job
          4. Level 4: Measuring the Organizational Impact of Training
          5. Return on Investment
       2. Reporting Results
       3. The Bare Minimum
       4. Key Points
       5. What to Do Next
       6. Additional Resources
11. SECTION III: POST-WORKSHOP LEARNING
    1. 10 FOLLOW-UP FOR CHANGE MANAGEMENT TRAINING
       1. Before the Workshop Begins
       2. During the Workshop
       3. At the Close of the Workshop
       4. After the Workshop
       5. The Bare Minimum
       6. What to Do Next
       7. References
12. SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
    1. 11 LEARNING ACTIVITIES
       1. Learning Activities Included in Change Management Training
    2. 12 ASSESSMENTS
       1. Assessments Included in Change Management Training
    3. 13 HANDOUTS
       1. Handouts Included in Change Management Training
    4. 14 ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS
       1. Access to Free Supporting Materials
       2. Customizable Materials
       3. Working With the Files
          1. PDF Documents
          2. PowerPoint Slides
13. ACKNOWLEDGMENTS
14. ABOUT THE AUTHOR
15. ABOUT ATD
16. Back Cover