FOREWORD

Organisations do not stand still. Instead, they are a moving feast of activities focused around change. Some changes are larger than others and each change has its attributes and features that make it unique. Organisational change is a result of strategic, tactical and operational pressures. These pressures can start off anywhere in the organisation and they can be structured or unstructured in nature. Often described as ‘key drivers’, changes can be transformational in nature or just solve an immediate underlying problem. Some need fast action and some can be taken at a more leisurely pace. Changes usually focus on people doing some action to achieve a new objective. As a result of ‘the people factor’, tensions and resistance to change ...

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