ABBREVIATIONS AND GLOSSARY

Agile collective term for dynamic software development approaches

BCS BCS, The Chartered Institute for IT

BSI British Standards Institution

CAB change advisory board

CHMG SFIA/SFIAplus code for technical change management

CI configuration item

CMBoK Change Management Body of Knowledge

CMI Change Management Institute

CMS/CMDB change management system/database

COBIT® Control Objectives for Information and Related Technologies

CPD continuing professional development

CPU central processing unit

CQI Chartered Quality Institute

CS change schedule

DevOps an Agile approach to software development and IT operations

IEC International Electrotechnical Commission

ISO International Organization for Standardization

ITIL® Information ...

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