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Change Manager - Careers in IT service management by Tracey Torble

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6 STANDARDS AND FRAMEWORKS

Standards and frameworks established over several decades provide plenty of support for change managers in technical change management. This chapter introduces the most relevant. There are many publications and training courses available for detailed guidance.

STANDARDS

ISO is the International Organization for Standardization. It publishes documents that provide requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose.1 These documents are available from the ISO online store, or from country-specific member bodies. In the UK, this is the British Standards Institution (BSI).2 Standards are reviewed regularly ...

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