All sources cited in earlier chapters are referenced in footnotes as they appear. References to relevant topics previously discussed are included in this section for completeness alongside other ideas for further reading around the role of change manager.


Accessibility for all is important to recognise when designing systems and processes. The Web Content Accessibility Guidelines (WCAG) describe good practice for making websites, applications and other digital creations more accessible and usable for everyone. More information can be found here: Also, BCS has a Digital Accessibility Specialist Group that promises to ‘provide tools and techniques ...

Get Change Manager - Careers in IT service management now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.