INDEX
accessibility 27, 131–2, 134, 209
activities of change managers
change advisory boards 41, 43, 56, 58–9, 60–1, 69, 73, 81, 89
change implementation 42, 60–6, 96
change management process 40, 44–54, 96
continual improvement 48, 67, 76, 81–3, 85, 87, 91–2, 94, 95, 96–7
post-implementation review 55, 61, 63–4, 65, 86, 87, 88–91, 95
process operation 41–2, 54–60, 96
requests for change 39, 41–2, 43, 54–6, 57, 59, 66, 67–8, 69, 73, 79, 82, 84, 89, 90, 94
review 41, 43–4, 46, 49, 54–8, 61, 65–6, 81, 87–95, 96
SFIAplus framework 18–22, 39–44
agendas 118, 119–20, 121–2, 124
activities of change managers ...
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