INDEX

access rights 58, 139

accessibility 27, 1312, 134, 209

accountability 45, 46, 51

activities of change managers

change advisory boards 41, 43, 56, 589, 601, 69, 73, 81, 89

change implementation 42, 606, 96

change management process 40, 4454, 96

communication 43, 6675, 96

continual improvement 48, 67, 76, 813, 85, 87, 912, 94, 95, 967

cyclical nature of 957

post-implementation review 55, 61, 634, 65, 86, 87, 8891, 95

process operation 412, 5460, 96

reporting 434, 7587, 96

requests for change 39, 412, 43, 546, 57, 59, 66, 678, 69, 73, 79, 82, 84, 89, 90, 94

review 41, 434, 46, 49, 548, 61, 656, 81, 8795, 96

SFIAplus framework 1822, 3944

adding value 99, 131

agendas 118, 11920, 1212, 124

activities of change managers ...

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