Change with Confidence: Answers to the 50 Biggest Questions that Keep Change Leaders Up at Night

Chapter 2

How Do I Identify What Needs to Change?

If you want to change attitudes, start with a change in behavior.

—Katharine Hepburn

Any big change will affect how people do their work, encompassing their attitudes, behaviors, processes, roles, the people they interact with, and the software they use. A critical initial step is to thoroughly map out what needs to be different for the change to be successful. This will give you a sense of how difficult your change project will be for individuals and teams to adopt.

Status quo work environments have nuanced codes of conduct that often go unnoticed unless you dig deeply to find them, and eliminating some of these ways of working can be as important as starting new ones. It's critical not to underestimate ...