About the Author

Roger Frock, a graduate of the University of Michigan, holds a bachelor’s degree in industrial engineering and a master’s degree in business administration, with advanced courses in finance. Following a tour with the U.S. Navy, he joined A. T. Kearney and Company, where he spent 12 years as a consultant to airlines, motor carriers, and railways and assisted companies in improving their distribution systems. It was here that he developed the basis for the original business plan and organizational structure of Federal Express.

In 1972 he joined the small staff of Federal Express in Little Rock, Arkansas, as general manager and head of operations. He later held the title of senior vice president responsible at various times for ...

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