Changing How the World Does Business

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11 Good-bye, Little Rock— Hello, Memphis

While Mike was conducting the Florida meeting, he and Ted Sartoian talked about the heady days of expanding UPS’s service areas and the sales blitz teams that had been so successful. Mike decided to duplicate that approach for opening the new cities at Federal Express. Ted suggested hiring an experienced high-level manager to take responsibility for the field operation. He recommended Mike Fitzgerald, then vice president of operations for the D. H. Overmeyer Company in New York, the largest public warehousing and warehouse leasing company in the nation. Ted knew Fitz very well and said, “This is the guy you need to get on board.”

Mike contacted me several times,” Fitz recalls, “but frankly, after UPS ...