I first wish to express my thanks to my wonderful wife, Linda, who, while writing her own book, has encouraged me, served as my coach, offered recollections from her own work experiences at Federal Express, and supported my efforts throughout this process.

Special thanks go to those who gave so willingly of their time to share their personal recollections and insights during the interviews, including Michael Basch, Charles Brandon, Nathaniel Breed, Michael Fitzgerald, Joseph Hinson, Charles Lewis Lea, John Tucker Morse, Debra Mouton, Dennis Sweeney, Leon Tyree, Theodore Weise, and Peter Willmott. Thanks also to those who are so much a part of this story and who, except for their untimely deaths, would have contributed their personal ...

Get Changing How the World Does Business now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.