Book description
Order today and transform the way you manage and communicate change in your business!
How has your organisation changed recently? How did the people in it or associated with it react? Was it in exactly the same way? Do you have more changes coming up?People's reactions vary depending on a number of factors, including personality types, misconceptions, their personal circumstances and the influences of their work and life experiences. This new book will enable you to recognise and accept these differences, and even harness them for the benefit of the business.
'Changing How You Manage and Communicate Change', written by speaker and consultant, Naomi Karten, is specifically for IT professionals and those working closely with IT. However, you will find that the experiences highlighted in this book apply equally to anyone in any industry who needs to lead change.
Benefits to business include:Table of contents
- ABOUT THE SOFT SKILLS FOR IT PROFESSIONALS SERIES
- FOREWORD
- PREFACE
- ABOUT THE AUTHOR
- ACKNOWLEDGMENTS
- CONTENTS
- CHAPTER 1: COULD THIS BE YOU?
- CHAPTER 2: ILLUMINATING THE EXPERIENCE OF CHANGE
-
CHAPTER 3: CHAOS AND THE SATIR CHANGE MODEL
- The Satir change model
- Old status quo: the current normal
- Foreign element: the disrupting force
- We experience foreign elements differently
- A comment about terminology
- Chaos: the reaction to a foreign element
- A different kind of chaos
- An often overlooked source of chaos
- Transforming ideas: the way out of chaos
- Practice and integration: the adjustment to the change
- New status quo: the new normal
- The trip through the change cycle
- Food for thought
-
CHAPTER 4: UNIVERSAL TRUTHS ABOUT CHANGE
- Significant change is a felt experience
- People believe they are immune to chaos
- Resistance is a common response to a foreign element
- All change involves loss
- Recurring situations affect chaos differently
- Irreversible decisions made when in chaos are risky
- Significant change entails a drop in productivity
- Learning entails chaos, and chaos triggers learning
- Practice and integration is a time of ups and downs
- Food for thought
- CHAPTER 5: DIFFERENCES IN RECEPTIVENESS TO CHANGE
- CHAPTER 6: ASSESSING YOUR RESPONSE TO CHANGE
- CHAPTER 7: BUILDING A FOUNDATION FOR MANAGING CHANGE
- CHAPTER 8: INTRODUCING CHANGE THOUGHTFULLY
-
CHAPTER 9: TALKING TO THE PEOPLE AFFECTED BY CHANGE
- Seek understanding
- Talk to the naysayers
- Reduce the uncertainty associated with change
- Communicate even in the absence of information
- Communicate about information you can’t disclose
- Explain the impact of a change on those affected
- Invite people to contribute ideas about the change
- Give people a sense of control
- Help people understand each other’s perspectives
- Food for thought
- CHAPTER 10: OFFERING CARING COMMUNICATION
- CHAPTER 11: LEARNING FROM THE EXPERIENCE OF CHANGE
- BIBLIOGRAPHY
- ITG RESOURCES
Product information
- Title: Changing how you manage and communicate change
- Author(s):
- Release date: March 2009
- Publisher(s): IT Governance Publishing
- ISBN: 9781849281270
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