Changing how you manage and communicate change

PREFACE

Have you ever driven on the other side of the road? I don’t mean like in Boston, my hometown, where they do it for sport. I mean in a country where they drive on the opposite side of the road to what you’re used to. It’s an eye-opening experience when something as familiar as driving suddenly becomes unfamiliar.

That was my experience on a holiday in the UK with my husband, Howard. With confidence aforethought, he pulled right out into rush-hour traffic, as if he’d been doing other-side-of-the-road driving all his life.

For the first part of the day’s outing, I served in a support capacity, which consisted of screeching, ‘Keep left! Keep left!’ This I interspersed with high-decibel shrieking when I thought a car coming toward us was ...