Advances in technology are arguably the greatest single driver for change in our organisations. The nature of this change is very different from previous periods of technology-led change. In the past, the primary driver has been replacing people and labour with technology; now the driver is using technology to connect people in new and dynamic ways. One side effect of this change of emphasis is that the key challenge of change is no longer structural, but rather social and cultural. You cannot be an effective manager of change by focusing solely on the technical aspects of organisational design, process design and the development of best practice. We increasingly live in a world where IT systems are essentially ...

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