CHAPTER 4HOW COMPLEX SYSTEMS SUCCEED
Copyright © 2009 by Steven J. Spear. Click here for terms of use.
We now leave the failures behind to look at the successes. In a broad variety of sectors there are organizations with a much more productive approach to managing the complex operations on which they depend. Unlike their counterparts, who manage functional specialties in isolation from each other, without a view of the pieces in relation to a larger whole, the leaders invest continually in the integration of specialties into a process. Unlike their counterparts who dismiss the regular chatter of imperfect processes (and products) as unavoidable noise, they continually advance their expertise. When their operations speak up—in the language of ...
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