CHAPTER 6CAPABILITY 1: SYSTEM DESIGN AND OPERATION
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How Toyota Raced from Behind to Win
We have looked at instances in which several organizations do the same or very similar work under the same or very similar external conditions, but somehow one races ahead of the pack. Southwest beats the other airlines. The U.S. Navy runs a nuclear reactor program with a safety record which neither NASA nor the Soviet Navy can match. Alcoa generates great economic returns while creating a remarkably safe work environment. Then there are the companies that manage to accelerate themselves out of their troubles, such as Pratt & Whitney and Avenue A.
Toyota is undoubtedly one of these high-velocity ...
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