CHAPTER 11CREATING HIGH-VELOCITY HEALTH-CARE ORGANIZATIONS
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Chapter 3 related the sobering story of Mrs. Grant, the woman who was recovering from successful surgery but who was killed when a nurse inadvertently injected her with several doses of insulin rather than the anticoagulant he had intended to administer. This chapter looks more closely at the complex systems of work used to deliver care to people, showing how organizations that once were stuck in the pack—working too hard and delivering too little—achieved high velocity. In doing that, they not only improved the care provided to their patients and bettered the lot of those who provided that care, they also set an example ...
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