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Chatbots for eCommerce: Learn how to build a virtual shopping assistant by Joshua Hoover, Rania Zyane, Amit Kothari

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Chapter 5. Voice assistant with Amazon Alexa

In the last chapter, we made our bot conversational, allowing users to interact with our bot using natural language messages, just like interacting with another human. Another common method we of course use to communicate with each other is speech or voice. Pretty much every big tech company has their own software with a voice-based conversational interface: Apple has Siri, Microsoft has Cortana, and Google has Ok Google. Of course one of these voice assistants is Amazon Alexa, which powers Amazon Echo.

Amazon Echo is a smart, always online, hands-free speaker, which can be controllered by voice. Powered by the Alexa voice service, it comes with many built-in features or skills like the ability to ...

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