This book was made possible through the time, creativity, and insight of wonderful friends. We received help and encouragement at every step of the process, and we are profoundly grateful for all of it. One of our first advisors was Elaine Biech, whose vast experience in publishing helped us refine our thinking. The insight and advice of two accomplished authors, Ron Kaufman and David Rock, were also invaluable. We will mention them again in a moment. We would like to thank Knox Huston at McGraw-Hill, who believed in this book from the very start. Also, we thank Daina Penikas, editing supervisor at McGraw-Hill, and Alice Manning, copyeditor, for their excellent work. Our patient editor, Herb Schaffner, applied his experience and ...

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