by John Dick, Holly Simmons, Maureen Vavra, and Steve Zoppi
John Dick, Holly Simmons, Maureen Vavra, and Steve Zoppi provide the following anecdote to describe the CIO's architectural reality today:
Joe Marketing VP: Hi, Bob. Just wanted to let you know that our sales and marketing division has purchased the XYZ CRM solution to fulfill our strategic goals for this coming year. I wanted some time with you to discuss how we get our software set up for our marketing and sales folks. Do you have time tomorrow?
Bob CIO: I am concerned that I was not included in the decision to purchase this software. There are many things to consider with respect to our architecture, and we need to understand what is required to implement ...