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CISA® Certified Information Systems Auditor™ Study Guide, Second Edition by David L. Cannon

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Chapter 6. IT Service Delivery

THE OBJECTIVE OF THIS CHAPTER IS TO ACQUAINT THE READER WITH THE FOLLOWING CONCEPTS:

  • Knowledge of service-level management practices including operations workload, scheduling, services management, and preventative maintenance

  • Knowledge of the Information Technology Infrastructure Library

  • Knowledge of control functionality in the IT infrastructure

  • Understanding specific personnel roles and responsibilities

  • Data administration for integrity and optimization databases

  • Issues facing the use of mobile code, Java, and ActiveX

  • IT performance monitoring using analyzers, system utilization, and log management

  • Understanding of change management, configuration release management, and emergency changes

  • Knowledge of techniques for problem ...

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