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CISA® Certified Information Systems Auditor®: Study Guide, Third Edition by David Cannon

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Chapter 6

System Implementation and Operations

The objective of this chapter is to acquaint the reader with the following concepts:

  • Knowledge of service-level management practices including operations workload, scheduling, services management, and preventative maintenance
  • Knowledge of the Information Technology Infrastructure Library
  • Knowledge of control functionality in the IT infrastructure
  • Administrative management controls used to protect assets
  • Using data classification schemes to specify appropriate handling of records
  • Physical security protection methods
  • Understanding specific personnel roles and responsibilities
  • Data administration for integrity and optimization of databases
  • Issues facing the use of mobile code, Java, and ActiveX

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