Overview of Tactical Management
By using tactical management, an organization selects a maneuver or technique that will render a better result. The goal of tactical management is to manage the return on investment for information systems. The successful manager will need to establish a requirement for the collection of performance metrics. The performance metrics are used to determine whether the results are improving or deteriorating against a baseline. The same metrics are used to demonstrate management success to the executives and stakeholders.
Figure 2-9 illustrates the tactical level in the organizational chart.
Individuals at the tactical level should be providing support to the strategic objectives. The majority of planning work accomplished ...