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CISA® Certified Information Systems Auditor®: Study Guide, Third Edition by David Cannon

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Operations Management

We start the discussion of operations management with a simple definition. An operation is a procedure to set forth or produce a desired result.

The objective of operations management is to promote consistency with an effective response to the user requests. Operations management represents support for issues faced in day-to-day business. The operations support is sometimes referred to as firefighting or user support. This section briefly covers the IT goals and operations management.

Sustaining Operations

Every organization faces the program level challenges of sustaining operations. You will investigate whether the IT staff has the capability to sustain current operations. Three areas of interest are immediately identifiable. ...

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