Performing IT Operations Management

IT provides a service to business users. Technology is so pervasive that no organization can exist without computers and telephones. IT service represents a commitment to manage technology as efficiently and effectively as possible within the organization. As business needs change, IT services should adapt accordingly. This constant adaptation can be a significant challenge. There’s always the possibility of a gap occurring between the IT services delivered and user expectations.

Meeting IT Functional Objectives

In previous chapters, we discussed the requirement for IT services to be aligned with business objectives. Many of the topics we discussed are practically transparent to business users. IT service delivery ...

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