Answers to Review Questions
1. B. The service delivery objective (SDO) illustrates the expected level of service during recovery. The organization may have several SDO targets based on the different phases of recovery. RTO is the recovery time objective, and RPO is the recovery point objective. ITO is a distractor.
2. C. A critical success factor is also known as a showstopper. Critical success factors must go right every time in order for recovery to be successful. A key performance indicator (KPI) is a numerical score.
3. A. The insurance company may dictate salvage to save money. Salvage will increase the delay before recovery. Any replacement purchases by the organization may not be covered under reimbursement.
4. D. The concerns in business ...